Effective Date: January 01, 2024

Welcome to Teranky. We value our customers and are committed to ensuring that every order arrives in excellent condition and as described. Please review our Return & Exchange Policy carefully before making a purchase.

Returns & Exchanges Eligibility

At Teranky, we only accept returns or exchanges for items that:

• Arrive damaged

• Are defective

• Are incorrect

• Are significantly different from the item description provided on our website

We do not accept returns or exchanges for:

• Change of mind

• Incorrect sizing was selected by the customer

• Preference-related issues

• Items damaged after delivery due to misuse or improper handling

Return Request Process

To initiate a return or exchange, customers must complete and submit our Return Request Form within 48 hours of receiving the order.

Your request must include:

• Order number

• Full name and contact information

• Clear photos/videos showing the damage or issue

• A brief explanation of the problem

Incomplete requests may result in delays or denial of the return request.

Item Condition Requirements

Approved return or exchange items must:

• Be unused and unworn

• Be in their original packaging

• Include all original tags, accessories, and inserts

Teranky reserves the right to refuse returns that do not meet these conditions.

Approval & Resolution

Once your Return Request Form and supporting evidence have been reviewed, we will notify you of the approval or rejection of your request.

If approved, we may offer one of the following:

• A replacement item

• Store credit

• A refund to the original payment method (where applicable)

Refund processing times may vary depending on your financial institution or payment provider.

Shipping Costs

If the return or exchange is approved due to an error on our part or a damaged item, return shipping instructions will be provided accordingly.

Teranky is not responsible for unauthorized returns sent without prior approval.

Non-Returnable Items

The following items are final sale and cannot be returned or exchanged unless damaged or not as described:

• Clearance or sale items

• Customized or personalized items

• Gift cards

• Intimate or hygiene-sensitive products (if applicable)

Contact Us

For any questions regarding returns or exchanges, please contact us through the contact information provided on teranky.com.